animal experiences...

Come face to face with our animals!


Purchasing and booking one of our unforgettable experiences could not be easier!

Step 1: Select your experience- individual terms and conditions apply, please check before purchasing

Step 2: Select your quantity - all our experiences are priced per person and have a maximum number of participants per experience

Step 3: Complete your payment via PayPal - You will then receive a purchase confirmation email from PayPal

If you are purchasing your experience as a gift - contact [email protected] with the recipients name and we can send you a personalised email 

If you have purchased an experience with gift pack, your order will be send out within 48 hours and will have a booking code for your recipient to book the experience included

Step 4: Head to our booking site to book a date and time for your experience

Step 5: Fill in the required fields and confirm

Step 6: You will lastly receive a booking confirmation email with time and date of your experience

Additional information: 

- Our experiences are valid 1 year from purchase - please book and take part in your experience within the 1 year otherwise your experience will not be valid

- Please check all your personal information on PayPal is correct 

- If you do not receive a purchase confirmation email from PayPal or if you have any questions please get in touch

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Already purchased or been gifted an animal experience and want to book? Please click here to book your experience!

Meet the Meerkats

Who doesn't love meerkats? Join one of our keepers and our mob!

More info!

Meet the Lemurs

An amazing chance to get up close and personal with our ring tailed lemurs!

More info!

Meet the Porcupines

Come and say hello to the ONLY prehensile tailed porcupines in the UK!

More info!

Meet the Kinkajous

If you have never heard of, let along see a kinkajou, this experience is a must!

More info!

Marmoset VIP

Get closer and feed our cheeky monkeys!

More info!

Reptile and Bug Encounter

Spend time with a keeper meeting our reptiles and creepy crawlies!

More info!

For those slightly wilder 


Junior Zookeeper

Are you aged between 5-14 and fancy 

getting your hands dirty?

More info!

Shadow A Keeper

For all of those budding keepers.

15 years +

Shadow the footsteps of one of our keepers!

More info!

VIP Meet & Greet Tour

Make yourself a VIP with this tour package!

More info!


The WILDest two hours you could wish for!

More info!

South America Meet &Greet Tour

Check out our animals from the largest rainforest on Earth!

More info!

Primate Tour

Our primates are amongst our best 

loved residents!

More info!

Tailor Made Packages

If you would like a tailor made package, please click below to email us with your requests and our team 

will put a package together just for you.

Click here to email us with your requirements!

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What are our visitors saying?

Awesome junior zookeeper experience for both my children. My daughter said "it's so good, every child should try it". "Never knew I would get to feed and see this many animals close up".

My son said, "it was a lot of fun and lots of interaction with the animals".

As parents we say, "just book it!".

Jackie - Facebook review

Important experience information

We do ask that if you wish to book an animal experience, that you book well in advance to avoid disappointment. Our experiences, encounters and tours are incredibly popular (and for good reason too!).

Dress Code: Please come suitably dressed for your experience. We strongly advise you to wear closed toe shoes such as boots or trainers and trousers or jeans. We may not be able to provide your experience if you do not come suitably dressed.

For animal experience FAQs click here.
Please Note:
  • One experience covers one person - If you wish to bring extra people to watch your experience they will need to pay normal entry prices, but will not take part in the experience.
  • Only two people can take part in an experience at any one time - excluding Junior Zoo Keeper.
  • We reserve the right to cancel and/or re-arrange your experience on the grounds of animal welfare concerns, factors beyond our control and bad weather (should the experience be taking place outside).
  • Animal handling is only permitted in certain situations.
  • Proximity and contact with the animals is at the staff's discretion on the day.
  • Please note that some species are not suitable for younger ages. If you are unsure, please email us at [email protected]
  • Experiences are subject to availability.
  • Please note that if you do not show up for your experience and wish to re-book this is subject to an additional re-booking fee per person. Exceptional circumstances are taken into consideration, however proof may be required.
  • We may use the details you enter during the purchasing process to contact you about the experience afterwards.
  • The experience is valid for 12 calendar months from the date of purchase. Please note, experiences are popular so you will need to book ASAP!
  • We request that you sign a disclaimer before participating in your experience. If you would like a copy of this or would like to view it before your experience, please email [email protected]
Additional Animal Experience Terms
Those that are taking part in animal encounters do not need to buy zoo admission tickets. Any accompanying guests that are not taking part in the experience need to purchase general admission, or have a valid membership. Discounted entry tickets can be purchased and booked here
Appropriate closed toe footwear must be worn for the experience or you may not be able to take part in your experience.
Additional terms for Junior Zookeeper experiences:
Please note that we can run the junior zookeeper for up the four participants. This may mean that on busy days you may be participating with other people. Exclusivity can be arranged at an additional fee, please contact us for more details.
Additional terms for Meet the Meerkats/Lemurs experiences:
Children: must each be at least 5 years of age and be accompanied by a spectating adult (subject to HCC admission fee).
Additional terms for Meet the Kinkajous/Porcupine experiences:
Children: must each be at least 12 years of age and be accompanied by a spectating adult each (1 adult per child), no more than 2 children at a time. Each adult must also have a valid admission ticket.
Additional terms for Crocodile Encounter experiences:
Participants must each be at least 16 years of age.

For all of our terms and conditions, click here.

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