Our 

incredible 

animal experiences...





Come face to face with our animals!

SEE OUR COLLECTION



Michael Chase

CTO

Meet the Meerkats

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Jill Anderson

CEO

Meet the Lemurs

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Meet the Porcupines

Meet the Porcupines

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Jane Doe

Senior Strategist

Meet the Kinkajous

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Jane Doe

Senior Strategist

Marmoset VIP

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Jane Doe

Senior Strategist

Bug & Reptile VIP

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Michael Chase

CTO

Junior Zookeeper

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Jill Anderson

CEO

Shadow A Keeper

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Meet the Porcupines

Jane Doe

Senior Strategist

VIP Meet & Greet

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Jane Doe

Senior Strategist

South America Tour

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Jane Doe

Senior Strategist

Primate Meet & Greet

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Jane Doe

Senior Strategist

sMaLl CaRniVOre VIP

NEW! 

Bookings available later this year!

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Jane Doe

Senior Strategist

Tailor Made Packages

Get in touch!

Click Here to Add a Title

What are our visitors saying?

Awesome junior zookeeper experience for both my children. My daughter said "it's so good, every child should try it". "Never knew I would get to feed and see this many animals close up".

My son said, "it was a lot of fun and lots of interaction with the animals".

As parents we say, "just book it!".

Jackie - Facebook review

ReADy tO BoOk YouR AniMaL ExpErIENce?

Head to our booking site by clicking here and make sure you have your gift certificate or voucher to hand!


If you have any questions please get in touch! [email protected]

Important experience information

We do ask that if you wish to book an animal experience, that you book well in advance to avoid disappointment. Our experiences, encounters and tours are incredibly popular (and for good reason too!).

Dress Code: Please come suitably dressed for your experience. We strongly advise you to wear closed toe shoes such as boots or trainers and trousers or jeans. We may not be able to provide your experience if you do not come suitably dressed.

For animal experience FAQs click here.
Please Note:
  • One experience covers one person - If you wish to bring extra people to watch your experience they will need to pay normal entry prices, but will not take part in the experience.
  • Only two people can take part in an experience at any one time - excluding Junior Zoo Keeper.
  • We reserve the right to cancel and/or re-arrange your experience on the grounds of animal welfare concerns, factors beyond our control and bad weather (should the experience be taking place outside).
  • Animal handling is only permitted in certain situations.
  • Proximity and contact with the animals is at the staff's discretion on the day.
  • Please note that some species are not suitable for younger ages. If you are unsure, please email us at [email protected]
  • Experiences are subject to availability.
  • Please note that if you do not show up for your experience and wish to re-book this is subject to an additional re-booking fee per person. Exceptional circumstances are taken into consideration, however proof may be required.
  • We may use the details you enter during the purchasing process to contact you about the experience afterwards.
  • The experience is valid for 12 calendar months from the date of purchase. Please note, experiences are popular so you will need to book ASAP!
  • We request that you sign a disclaimer before participating in your experience. If you would like a copy of this or would like to view it before your experience, please email [email protected]
Additional Animal Experience Terms

14.1 By purchasing any one of our animal encounter days advertised on our Site from time to time (Encounter Days), you agree to the terms set out in this clause 14.

14.2 The contents of each Encounter Day and the prices are as quoted on our site from time to time. We reserve the right to reduce or alter the contents or programme of any Encounter Day at any time. Encounter Day prices are in accordance with clause 21 (Price of Services and Delivery/Postal Charges]) and must be paid in advance at the time of booking in accordance with clause 21.6.

14.3 Encounter Day tickets are only valid for the specific date chosen when booking and that date stated in our email Confirmation in accordance with clause 2.4 (How the Contract is Formed Between You and Us). In the event that we have to reschedule any Encounter Day to a different date and you are unable to attend the rescheduled date we reserve the right to cancel your booking and provide you with a refund of the price paid to us for the experience day.

14.4 We reserve the right to alter or reschedule any experience day purchased with or without notice for reasons beyond our control, including but not limited to animal welfare, health and safety, staff shortages, adverse weather or changes to our animal collections. However, where altered, we will always endeavour to replace any purchased Encounter Day with a similar programme to that advertised and keep any changes to a minimum. Please be aware that rescheduling may occur on the same day of your Encounter Day. We cannot be held liable for any travel, accommodation or other related costs or expenses in the event that an experience day is rescheduled.

14.5 The description of each experience advertised on our site, including the duration is only an approximate guide as to what you should expect from the programme on the day and is subject to variation. This will be dependent on a number of factors including but not limited to availability of staff, weather conditions, the health and wellbeing of the animals or other attractions advertised and current availability of any complimentary items such as gifts and certificates. The HCC reserves the right to alter the itinerary on any given day due to animal welfare or health issues but will ensure that if so, this activity is replaced with another similar one.

14.6 The HCC cannot be held responsible for the weather, and experiences will go ahead regardless of the conditions. However in exceptional circumstances if the experience is cancelled by the HCC, due to weather constraints, an alternative date will be arranged.

14.7 The HCC reserves the right to alter dates, times and prices or facilities for any reason without any prior notice. The management reserves the right to move animals or make alterations or improvements. We apologise in advance for any inconvenience caused.

14.8 You must arrive to the designated area of the zoo for the experience at the pre-booked time. Should you arrive late, we reserve the right to cancel your encounter without rescheduling or refund. Once a tour/experience has begun it will be the discretion of the HCC staff to determine if it is possible to join a shared experience once it has begun.

14.9 All experience tickets purchased are not for resale, and, save as otherwise expressly provided in these Terms, non-exchangeable and non-refundable.

14.10 Unfortunately, some visitors will be unable to participate in some of our experiences (in whole or in part) due to health and safety issues, allergies, phobias, disabilities or pregnancy.

14.11 Whilst we will endeavour to accommodate any visitor with a disability or learning difficulty who has purchased an experience, this cannot always be achieved for practical and health and safety reasons. Please contact us for advice in this regard before making any purchase.

14.12 Once the experience/tour date has been booked, it cannot be rescheduled and is non-refundable unless due to exceptional circumstances: eg: serious illness/injury, pregnancy or bereavement. This is at the HCC’s discretion and proof may be required.

14.13 The HCC reserves the right to reschedule any of the booked dates for the experiences and will provide as much notice as possible; however this cannot always be guaranteed.

14.14 If an experience is cancelled by the HCC then an alternative date will be arranged.

14.15 If for any reason the ownership of the voucher is in contention, we will automatically defer the ownership to the purchaser whose details were given on purchase.

14.16 Each experience/tour carries a minimum age for a reason; please adhere to this when booking otherwise it may result in our keepers/rangers turning you away on the day. There will be no refunds offered if you do not adhere to age restrictions.

14.17 If you do not book in your experience to take place within the given 12 months validity, the voucher will become void and cannot be extended, refunded or transferred.

14.18 The following additional terms apply for these specific Encounter Days:

(a) Junior Zookeeper

(i) Please note that we can run the junior zookeeper for up to four participants. This may mean that on busy days you may be participating with other people. Exclusivity can be arranged at an additional fee, please contact us for more details.

(b) Meet the Meerkats/Lemurs

(i) Children: must each be at least 5 years of age and be accompanied by a spectating adult (subject to HCC admission fee).

(c) Meet the Kinkajous/Porcupines

(i) Children: must each be at least 12 years of age and be accompanied by a spectating adult each (1 adult per child), no more than 2 children at a time. Each adult must also have a valid admission ticket.

(d) Small Carnivore VIP

(i) Minimum age: 16 - Those under 18 years of age must be accompanied by an adult subject to standard entry.

For all of our terms and conditions, click here.

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